Covid Day 7

 So I saw some improvement today with my sinuses. I think that my combination of over the counter, non-traditional medicines, and vaccine are working. The sinus pressure has greatly reduced and my thinking is much clearer.

Kaiser update: I had someone reach out to me from their customer care department about my google review. When I was trying to explain my issues he just kept repeating that he wasn't on the medical side of things and that he would have someone from the medical side of the house reach out to me. I kept telling him that it was the medical side of the house where my problem was and that they do not have options for people, that they do not explain things clearly or go into detail, and that they just like passing of their work on to the member. He basically then just tossed me aside and said that some one would reach out. Then needless to say that call did not come and it's nearly 9:30pm. That call isn't going to happen. Also Monday is my 10th day and you can only receive the anti-body in the first 10 days. That means that by the time Kaiser gets back to me it would be too late for the only treatment that they think people should be allowed to have if they do all the ground work.

So I went back to the email they sent me. It sends you to a website where you have to try and find a center to do the procedure and you have to set up all the arrangements. The problem is that from the sites I tried to look at all the contact information was missing. The site is useless. I can also use technology. I can just imagine how frustrating trying to navigate that mess of a site would be to older members who are not as up to date on technology. Kaiser just keeps dropping the ball. I'm actually tempted to add a subsection to this site about many of the mistakes I have caught Kaiser in over the years in both my care and that of family members.

Below is a sample of the little info their link gives you. From this point your are left trying to track down the contact number of the right department within these larger bodies. It is pointless trying to call to get the correct department let alone to schedule an appointment.

This just shows how Kaiser is leaving its members hanging. If they are going to provide links they should at least verify that the info on those links will actually help people.